SUMMARY:

Supervise and lead an assigned team of Collections Representatives and Collections Support Specialists. Assist the Collections Manager and/or VP -Credit Risk Management with the management and overall operations of the Collections Department.

RESPONSIBILITIES:

· Provide leadership, oversight, and direction to staff through Coaching, delegation, personal development and communication, which encompasses supporting team members with professional development, empower team members to take responsibility for their jobs and goals, and groom future leaders of the organization.

· Ensure staff operates in accordance with credit union policies and procedures. Exercise the authority of a supervisor concerning staffing, recruiting, hiring, onboarding, training new and existing team members, performance appraisals, promotions, salary recommendations, corrective action and terminations of assigned Team Members.

· Maintain a strong depth of knowledge of products and services to ensure team members are kept up-to-date on all changes to training plans and methods, processes and procedures.

· Monitor and evaluate work quality, efficiency, and productivity while encompassing the Collections Culture with Vision Statement.

· Facilitate the writing, maintaining, testing, and validating procedures with Collection Representatives and Collection Support Specialists.

· Handle elevated Member situations and communicate to upper management as needed.