AVP Loan Quality Manager-IL/IA


Quad Cities-IL/IA



Company Description

Founded over 25 years ago, my client is a leader as a “Top 50 Best Performing Community Bank” in the USA. Current asset size $6Billion+ and GROWING!


  • Over 30 branches and growing…from Illinois to Iowa to Missouri
  • Strong financial numbers year after year and very low non-performing loans

Why You Should be Interested

  • Great opportunity to work at one of the Top 50 Community Banks in the United States!!
  • Opportunity to oversee all of Loan Quality for all six Banks in the Holding Company
  • This Bank has doubled in size in the past 5+ years
  • Be part of the most entrepreneurial Bank in the Midwest

Position Summary

The Loan Quality Manager is responsible for assisting the charters with maintaining a sound loan portfolio with respect to compliance with state and federal laws, rules and regulations and company lending policies, procedures, and processes. This position provides oversight and guidance for the review of the loan approval and documentation for commercial, mortgage, consumer, and SBA loan requests. This position also provides oversight and guidance for quality assurance of the boarding and servicing process through the loan life cycle.


  1. Manages and implements First Line of Defense (FLOD) philosophy to identify and remediate process gaps that pose a risk to the company.
  2. Maintains comprehensive Quality Assurance framework covering Loan Servicing Operations to comply with all regulatory and investor requirements.
  3. Maintains thorough knowledge of the commercial, mortgage, consumer, SBA loan and any specialized lending processes.
  4. Leads staff to ensure test plan/process is properly and consistently executed, ensuring correct and timely review of responses from Operations.
  5. Acts as a resource and subject matter expert for department questions regarding servicing and compliance issues as they relate to quality testing.
  6. Escalates significant risks and loss exposure to appropriate levels of management.
  7. Reviews data and analytics to identify trends and training opportunities.
  8. Communicates testing details and progress of remediation plans to management to reduce risk of reoccurring findings.
  9. Provides frequent coaching and feedback to QA specialists and structures assignments based on developmental growth.
  10. Responsible for maintaining the department’s policies and procedures.
  11. Participates in Merger, Acquisition and Conversion Activities.
  12. Maintains expertise in Quality Control and Compliance rules and regulations through participation in industry educational programs, publications, and or additional training to stay apprised of industry trends



  1. Bachelor’s degree and/or 10+ years’ relevant experience within a lending/credit or loan servicing environment.
  2. 5+ years’ experience in management / leadership role. Proven success in coaching and motivating a team. Judgement, decision making, and complex problem-solving skills are essential.
  3. Strong knowledge of the laws regulating commercial, consumer, mortgage and SBA loans and ability to apply these requirements to business practices and systems.
  4. Experience with SOX control framework.
  5. Excellent communication skills and adept at handling conflict.
  6. Ability to partner with all levels of management to ensure effective implementation of time-sensitive initiatives and identify deficiencies and opportunities for improvement.
  7. Rapidly adapts to changing information, conditions and/or unexpected obstacles.
  8. Demonstrated strong analytical and problem-solving skills.
  9. The equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities to sustain and promote continued operational excellence for our growing company.

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